Woolton Manor Care Home, in Allerton, Liverpool, remains in special measures after a damning report by the Care Quality Commission (CQC) that uncovered a number of troubling failings. The report unearthed 'serious failings' in every single area and was rated inadequate on their third inspection in a row. It was found that two patients had gone seven weeks without a bath or shower, another had waited six weeks for one and two more patients had not been bathed in five weeks. There was faeces smeared on one bed, and what looked like dried blood and other body fluids on assorted bedding littered throughout the care home.
Inspectors were told that patients regularly went a week at a time without a shower, and one had waited a full eight weeks without being washed which all contributed to a 'strong smell of urine' throughout. One bedroom contained a try with a jug of milk and several cups, all covered in mould, and relatives of the residents voiced their concerns over how often their relatives bedding was changed as it times it remained untouched for over a month. One resident spoke to the media to say they were often left in pain by the cruel practices of Woolton Manor: "I’ve begged them in tears to take me to the commode and they just say wait. I’m left for hours in discomfort and pain because no one comes when I ring my call bell.”
Patients had no access to social or recreational activities and were stuck at the home with nothing to do, the building also had no registered manager in post for several years. No action had been taken since their last failed report and patients were at risk of 'unsafe or inappropriate care'. This year's CQC report stated: "For the most part [patients] only received “strip washes” or “bed baths”. One person had to wait 15 minutes to be taken to the toilet while some staff had not received ‘sufficient training to provide safe and effective care’We found that the provider had not taken appropriate action to address our concerns and all of the breaches we identified previously remained. This meant people who lived at the home continued to be placed at serious risk. The rating for the service has not changed. The service remains inadequate and in special measures."